Privacy Policy
www.mseva.co.ke
2022-10-27
M-Seva-The digital mobile
money manager
("we," "our," or "us") is
committed to protecting your privacy. This Privacy Policy explains how your
personal information is collected, used, and disclosed by M-Seva-The digital mobile
money manager .
This Privacy Policy
applies to our website,
www.mseva.co.ke
,
the mobile App, M-SEVA, and its
associated subdomains (collectively, our "Service")
By accessing or using our
Service, you signify
that you have read, understood, and agree to our collection, storage, use, and
disclosure of your personal information as described in this Privacy Policy and
our Terms of Service.
Definitions and key terms
To help explain things as
clearly as possible in this Privacy Policy, every time any of these terms are
referenced, are strictly defined as:
•
Cookie
:
small amount of data generated by a website and saved by your web browser. It
is used to identify your browser, provide analytics, remember
information about you such as your language preference or login information.
•
Company
:
when this policy mentions "Company," "we," "us,"
or "our," it refers to Citiwise
Solutions Ltd, the owners of M-Seva, that is responsible for
your information under this Privacy Policy.
•
Country:
where M-Seva
or the owners/founders of M-Seva are based, in this case, is Kenya.
• Customer:
refers to the company, organization or person that signs up to use the M-Seva Service to manage
your mobile money.
• Device
: any internet connected device such as a phone, tablet,
computer or any other device that can be used to visit M-Seva and use
the services.
• IP address:
Every device connected to the Internet is assigned a
number known as an Internet protocol (IP)
address.
These numbers are usually assigned in geographic blocks. An IP address can
often be used to identify the location from which a device is connecting to the
Internet.
• Personnel:
refers to those individuals who are employed by M-seva or are
under contract to perform a service on behalf of one of the parties.
•
Personal Data:
any information that directly, indirectly, or in connection with other
information - including a personal identification number allows for the
identification or identifiability of a natural
person.
• Service:
refers to the service provided by M-seva as
described in the relative terms and on this platform.
• Third-party
service: refers to advertisers, contest sponsors, promotional and
marketing partners, and others who provide our content or whose products or
services we think may interest you.
• Website:
M-seva's site, which can be
accessed via this URL:
www.mseva.co.ke
.
• You:
a person or entity that is registered with M-seva to use the Services.
What
Information Do We Collect?
We collect information
from you when you visit our website or download our mobile App, register,
subscribe to our newsletter, respond to a survey or fill out a form.
We will only collect
·
Two
names
·
Mobile
money registered Phone number
·
Email
address
·
Password
How Do We
Use The Information We Collect?
Any of the information we
collect from you may be used in one of the following ways:
• To personalize your
experience (your information helps us to better respond to your individual
needs)
• To improve our service
(we continually strive to improve our service offerings based on the
information and feedback we receive from you)
• To improve customer
service (your information helps us to effectively respond to your requests and support needs)
• To process transactions
• To administer a
contest, promotion, survey or other site feature
• To send periodic
information, if subscribed for.
When do we
use customer information from third parties?
We receive some
information from the third parties when you contact us. For example, when you sign
up as a user, we may receive information from a third party that provides
automated confirmations about your identity. We also occasionally collect
information that is made publicly available on social media websites. You can
control how much of your information social media websites make public by
visiting these websites and changing your privacy settings.
Do we share
the information we collect with third parties?
We may share the
information that we collect, both personal and non-personal, with third parties
such as marketing
partners, and others who provide mobile money services. We may also share it
with our current and future affiliated companies and business partners, and if
we are involved in a merger, asset sale or other business reorganization, we may
also share or transfer your personal and non-personal information to our successors.
We may engage trusted
third party service providers to perform functions and provide services to us,
such as hosting and maintaining our servers and our service, database storage
and management, e-mail management, storage marketing, customer service and
fulfilling transactions.
We will likely share your
personal information, and possibly some non-personal information, with these
third parties to enable them to perform these services for us and for you.
We may also disclose
personal and non-personal information about you to government or law
enforcement officials, at our sole discretion, believe necessary or appropriate
in order to respond to claims, legal process, to protect our rights and
interests or those of a third party, the safety of the public or any person, to
prevent or stop any illegal, unethical, or legally actionable activity, or to
otherwise comply with applicable court orders, laws, rules and regulations.
Where and
when is information collected from customers and end users?
We will collect personal
information that you submit to us. We may also receive personal information
about you from third parties as described above.
Is the
information collected through our service secure?
We
take precautions to protect the security of your information. We have physical,
electronic, and managerial procedures to help safeguard, prevent unauthorized
access, maintain data security, and correctly use your information. However,
neither people nor security systems are foolproof, including encrypted systems.
In addition, people can commit intentional crimes, make mistakes, or fail to
follow policies.
Therefore,
while we use reasonable efforts to protect your personal information, we cannot
guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you
agree that intentional misconduct will be the standard used to measure our
compliance with that duty.
Can I update or correct my information?
The rights you have to request
updates or corrections to the information we collect depend on your
relationship with us.
Personnel may update or
correct their
information as detailed in our internal company employment policies, and as
provided for on our platforms.
Customers have the right to
request
the restriction of certain uses and disclosures of personally identifiable
information as follows. You can contact us in order to (1) update or correct
your personally identifiable information,(2) change your preferences with
respect to communications and other information you receive from us, or (3)
delete the personally identifiable information maintained about you on our
systems (subject to the following paragraph), by closing your account. Such
updates, corrections, changes and deletions will have no effect on other
information that we maintain, or information that we have provided to third
parties in accordance with this Privacy Policy prior to such update,correction, change or
deletion. To protect your privacy and security, we take reasonable steps (such
as requesting a unique password) to verify your identity before granting you
profile access or making corrections. You are responsible for maintaining the
secrecy of your unique password and account information at all times. You
should be aware that it is not technologically possible to remove each and
every record of the information you have provided to us from our system.
The need to back up our systems to protect information from inadvertent
loss means that a copy of your information may exist in a non-erasable form
that will be difficult or impossible for us to locate. Promptly after receiving
your request, all personal information stored in databases we actively use, and
other readily searchable media will be updated, corrected, changed or deleted,
as appropriate, as soon as and to the extent reasonably and technically
practicable. If you are an end user and wish to update, delete, or receive any information
we have about you,you may do
so by contacting us through our official website, and other contacts there.
Staff
If
you are a member of our staff, or an
applicant, we collect information you
voluntarily provide to us. We use the information collected for Human Resources
purposes in order to administer benefits to workers and screen applicants. You
may contact us in order to (1) update or correct your information, (2) change
your preferences with respect to communications and other information you
receive from us, or (3) receive a record of the information we have relating to
you. Such updates, corrections, changes and deletions will have no effect on
other information that we maintain, or information that we have provided to
third parties in accordance with this Privacy Policy prior to such update,
correction, change or deletion.
Sale of Business
We
reserve the right to transfer information to a third party in the event of a
sale, merger or other transfer of all or substantially all of the assets of us
or any of our Corporate Affiliates (as defined herein), or that portion of us
or any of our Corporate Affiliates to which the Service relates, or in the
event that we discontinue our business or file a petition or have filed against
us a petition in bankruptcy, reorganization or similar proceeding, provided
that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information
(including personal information) about you to our Corporate Affiliates. For
purposes of this Privacy Policy, "Corporate Affiliate" means any
person or entity which directly or indirectly controls, is controlled by or is
under common control with us, whether by ownership or otherwise. Any
information relating to you that we provide to our Corporate Affiliates will be
treated by those Corporate Affiliates in accordance with the terms of this
Privacy Policy.
How Long Do We Keep
Your Information?
We keep your information only so long
as we need it to provide service to you and fulfill the purposes described in
this policy. This is also the case for anyone that we share your information
with and who carries out services on our behalf. When we no longer need to use
your information and there is no need for us to keep it to comply with our
legal or regulatory obligations, we'll either remove it from our systems or
depersonalize it so that we can't identify you.
How Do We Protect
Your Information?
We implement a variety of security
measures to maintain the safety of your personal information when you place an
order or enter, submit, or access your personal information. We offer the use
of a secure server. All supplied sensitive/credit information is transmitted
via Secure Socket Layer (SSL) technology and then encrypted into our Payment
gateway providers database only to be accessible by those authorized with
special access rights to such systems, and are required to keep the information
confidential. Other up-to-date methods are also applied to secure your data. We
cannot, however, ensure or warrant the absolute security of any information you
transmit to us or guarantee that your information on the Service may not be
accessed, disclosed, altered, or destroyed by a breach of any of our physical,
technical,
or managerial safeguards.
Governing Law
The laws of Kenya, excluding its
conflicts of law rules, shall govern this Agreement and your use of our
service. Your use of our service may also be subject to other local, state,
national, or international laws.
Your
Consent
By using our service, and signing up
to our platform, you consent to this Privacy Policy.
Links to Other
Websites
This Privacy Policy applies only to
the Services. The Services may contain links to other websites not operated or
controlled by us. We are not responsible for the content, accuracy or opinions
expressed in such websites, and such websites are not investigated, monitored
or checked for accuracy or completeness by us. Please remember that when you
use a link to go from the Services to another website, our Privacy Policy is no
longer in effect. Your browsing and interaction on any
other website, including those that have a link on our platform, is subject to
that website's own rules and policies. Such third parties may use their own
cookies or other methods to collect information about you.
Cookies
We use "Cookies" to
identify the areas of our website that you have visited. A Cookie is a small
piece of data stored on your computer or mobile device by your web browser. We
use Cookies to personalize the Content that you see on our website. Most web
browsers can be set to disable the use of Cookies. However, if you disable
Cookies, you may not be able to access functionality on our website correctly
or at all. We never place Personally Identifiable Information in Cookies.
Remarketing Services
We use remarketing services.
What Is Remarketing? In digital
marketing, remarketing (or retargeting) is the practice of serving ads across
the internet to people who have already visited your website. It allows your
company to seem like they're "following" people around the internet by
serving ads on the websites and platforms they use most.
Payment Details
In respect to any
payment processing details you have
provided us( your mobile money number), we commit that this confidential
information will be stored in the most secure manner possible.
Kids' Privacy
We do not address anyone under the
age of 14. We do not knowingly collect personally identifiable information from
anyone under the age of 14. If You are a parent or
guardian and You are aware that Your child has provided Us with Personal Data,
please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 14 without verification of
parental consent, We take steps to remove that information from our servers.
Changes To Our Privacy Policy
If we decide to change our privacy
policy, we will post those changes on this page, and/or update the Privacy
Policy modification date below.
Third-Party Services
We may display, include, or make
available third-party content (including data, information,
applications
and other products services) or provide links to third-party websites or
services ("Third-Party Services").
You acknowledge and agree that we
shall not be responsible for any Third-Party Services, including their
accuracy, completeness, timeliness, validity, copyright compliance, legality,
decency, quality or any other aspect thereof. We do not assume and shall not
have any liability or responsibility to you or any other person or entity for
any Third-Party Services.
Third-Party Services and links
thereto are provided solely as a convenience to you and you access and use them
entirely at your own risk and subject to such third parties' terms and
conditions.
Contact Us
Don't hesitate to contact us if you
have any questions.
• Via this Link:
info@mseva.co.ke